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Posted on 01/12/08 5:16:09 PM |
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Steve Mac
Grunge Genie Posts: 539 Reply  |
CS4 upgrade ripoff
I just spent 3 hours on the phone with Adobe only to find out I can't upgrade Photoshop CS2 which is part of Creative Suite CS2. I was told you can't upgrade one single program if it is part of a suite. So, I am either forced to buy a full version of PS4 Extended, or buy a whole creative suite, or do nothing. I already spent $1,000 on Creative suite CS2. Adobe is telling me I have to buy a full version of extended even though I already have PS CS2. I guess they don't recognise PS if it is a part of a suite. So they get you to buy a whole suite of programs so you have to keep buying upgrades for the whole suite or you basically start over buy buying a full version of a product you already own. I guess Adobe is afraid they might go broke if they have to cater to the little guy. I find it rather frustrating that you can't buy an upgrade for a product you already own, regardless of whether or not it's part of a "suite"!. Buyer beware when you buy from Adobe. Their site is very misleading. They do not tell you that you can't upgrade a single program from a suite. Corporate America strikes again! |
Posted on 01/12/08 5:45:42 PM |
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Deborah Morley
Makeover Magician Posts: 1319 Reply  |
Re: CS4 upgrade ripoff
Hello Steve, Sorry to hear about your problem. I initially bought photoshop 7 with a package of illustrator and indesign (an early creative suite), and when I wanted to just buy an upgrade for photoshop, they said I had to pay the full price to go to CS2. I tried again a few days later, spoke to a different person and I got the upgrade for the right price, without having to upgrade the other programmes. Maybe it is worth trying again. When I bought the upgrade a while ago, I asked them why they did it and they said it was in recognition of the fact that I had already purchased photoshop. Mine was bought in the UK (at twice the US price)! |
Posted on 01/12/08 6:06:50 PM |
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dave.cox
Marquee Master Posts: 518 Reply  |
Re: CS4 upgrade ripoff
Hi Steve, Try again. I appears that it isn't uncommon to get different stories from Adobe, depending on who you get on the phone. I know quite a few people that have had this problem with them, myself included. Also, try asking for a supervisor, if you don't get results. You would be surprised how well that often works. Dave. |
Posted on 01/12/08 7:14:40 PM |
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Steve Mac
Grunge Genie Posts: 539 Reply |
Re: CS4 upgrade ripoff
Thanks Deborah and Dave, Deborah, that was my point about about the upgrade, like you said RECOGNITION of a previous version. I don't care whether it's part of a suite or not, I still paid for it, and I'm willing to spend more money to upgrade it, but I guess $350 isn't enough. BTW, I also bought Lightroom at the same time which was another $200. Dave, after dealing with two customer service reps, I told them I wanted to speak to a manager. They told me a manager would call me back within 15 minutes. I waited over an hour, no call. I called back, and got the same runaround from another rep. I told them I wasn't getting off of the phone until I spoke to a manager. The manager told me the same thing. "that's our policy." Pretty much, take it or leave it. Let Deborah said, you think Adobe would say, oh, you already have a version of PS, that qualifies. Nope, not the case. How high up do you have to go? What I don't get is, I bought more than just a version of PS originally. I put out $1000 for their software. If I had spent less then that just on PS alone, I would qualify... is my math off? The other thing they tried to explain is that the version of PS that I have is part of a suite. So what, it's a separate install anyway! What's the difference. I still have an earlier version of PS period. I understand that if I bought all of the programs separately it would cost more, but I guess they would rather loose a long-term customer than to allow an upgrade for... $350. Not short money for an upgrade. |
Posted on 01/12/08 9:52:32 PM |
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dave.cox
Marquee Master Posts: 518 Reply |
Re: CS4 upgrade ripoff
How irritating. I really hate it when companies act like that. Try this, Send an Email to the CEO, Mark Hurd. You can do so from here: http://www.hp.com/hpinfo/execteam/email/hurd/ I doubt that you will be able to talk to Mark directly, but once you get to the CEO of a Corporation, they usually have customer service people with customer service superpowers. These people are more likley to help you since Mark isn't going to want to here about these types of problems. Just be sure to state your issue with facts, don't embellish, or use rough language, state what you want done, and thank them for there assistance. I hope this works out. Dave. |
Posted on 01/12/08 11:35:44 PM |
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Steve Mac
Grunge Genie Posts: 539 Reply |
Re: CS4 upgrade ripoff
Thanks Dave, Is that for Adobe or HP? |
Posted on 02/12/08 1:07:26 PM |
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dave.cox
Marquee Master Posts: 518 Reply |
Re: CS4 upgrade ripoff
Oops! I sent you the wrong one, didn't I? Try this fellow. Shantanu Narayen is the Adobe CEO. I think his email is rmichals@adobe.com If that doesn't work, try several variations on his name @adobe.com Also try CEO@adobe.com. (You would be surprised at how often variations of this will work.) Dave. |
Posted on 02/12/08 1:22:51 PM |
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The Mad Lep
Four-Leafed Fantasist Posts: 323 Reply  |
Re: CS4 upgrade ripoff
Well that totally sucks Steve.  What a crock. You'd think they would be glad people are upgrading legally, but instead they try and push a whole suite at them instead.
No wonder piracy is doing so well, with stuff like this going on.  |
Posted on 02/12/08 7:07:31 PM |
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Wayne
Printer’s Devil Posts: 312 Reply  |
Re: CS4 upgrade ripoff
Steve I hope you are successful following Deborah and Dave's suggestions. I agree it seems very high-handed of Adobe not to let you upgrade just the one application. Let's hope you find it's NOT company policy! |
Posted on 02/12/08 7:55:31 PM |
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The Mad Lep
Four-Leafed Fantasist Posts: 323 Reply |
Re: CS4 upgrade ripoff
And speaking of Adobe's misleading website, I'm in agreement; I didn't hear a whisper about this whole openGL thingy-whatsit until I happened to be testing out CS4. And now all of a sudden half the fancy new additions in CS4 won't work on my PC because I don't have this openGL capability on my PC. I don't even know what the hell it is. I googled it to no avail, it's like an alien language. Some vague references to motherboards, graphics cards and the left hand of God. After harping on so much about all these shiny new additions in all their public conferences, it seems a right cheat that they neglected to ensure people were aware they'd need a certain system to run it. I checked the system specs. on the site but it didn't mention anything in relation to openGL. Obviously it's there somewhere, I suppose. It would have to be. But my point is that it's a big deal, and it shouldn't be shoved away in fine print in the T&C's on some far flung, dust riddled webpage. They certainly do pick and choose what information is immediately available to the buying public.
Note.... In the event that there IS a page with 'openGL' in glaring flashing neon letters, and I've missed it by my blinkered ranting, I apologise to those smart enough to see it and point me in the right direction. Rant over, lol. |
Posted on 02/12/08 8:04:40 PM |
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Steve Mac
Grunge Genie Posts: 539 Reply |
Re: CS4 upgrade ripoff
Thanks everybody. I agree, they wonder why there is so much piracy. Thanks Dave, I'll give those a try. |
Posted on 02/12/08 8:24:39 PM |
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Steve Mac
Grunge Genie Posts: 539 Reply |
Re: CS4 upgrade ripoff
Okay, I don't want to beat this to death but can someone show me on this page where there is a disclaimer saying that if you have PS CS2 as part of a creative suite you are not eligible. All it says is... If you HAVE Photoshop CS2, which I do, ... and you want PS CS4 Extended it is $349. It's right here on their own website and they are telling me I don't qualify! Am I reading this wrong?! Click on the pic for a better view. Something else I just noticed. They won't allow you to upgrade from a creative suite to a single product, but they will gladly take your money to upgrade from CS4 to a suite for more money. How generous... 
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Posted on 02/12/08 9:04:20 PM |
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dave.cox
Marquee Master Posts: 518 Reply |
Re: CS4 upgrade ripoff
Celia, Open GL is a graphics specification designed for hardware manufactures to create hardware that can display graphics more rapidly. You can check here for an overview of what it is. http://en.wikipedia.org/wiki/OpenGL http://www.khronos.org/opengl/ You don't generally have to upgrade your entire computer to make use of openGL. Often you can upgrade just your graphics card. I hope that this helps you. Dave. |
Posted on 03/12/08 04:11:11 AM |
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tank172
ThreeDee Thriller Posts: 692 Reply  |
Re: CS4 upgrade ripoff
Hi Celia, I'm having the same frustrating rant regarding OpenGL on the forum. Check out this thread, you may be able to enable OpenGL using the patches I linked. http://www.howtocheatinphotoshop.com/cgi-bin/simpleforum_pro.cgi?fid=02&topic_id=1227048462 Hope it helps, Chris |
Posted on 03/12/08 11:53:08 AM |
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The Mad Lep
Four-Leafed Fantasist Posts: 323 Reply |
Re: CS4 upgrade ripoff
Excellent! Thank you Chris and Dave!  |
Posted on 10/12/08 10:32:01 PM |
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Steve Mac
Grunge Genie Posts: 539 Reply |
Re: CS4 upgrade ripoff
I did find another link to the creative suite upgrade eligibility. You would think they would be on the same page for less confusion. Well, I guess I was wrong. Sorry if I offended anyone. I think I should still be able to upgrade just PS though. |
Posted on 11/12/08 09:03:55 AM |
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David Asch
Tech Support Posts: 1913 Reply  |
Re: CS4 upgrade ripoff
I think it just boils down to the fact that they want you to upgrade the entire suite. I think that's a bit daft as you may not want the latest version of everything. _________________ Leap and the net will appear |
Posted on 11/12/08 09:24:18 AM |
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Steve Caplin
Administrator Posts: 7047 Reply  |
Re: CS4 upgrade ripoff
Photoshop CS4 is expensive, certainly. But it's also a great upgrade, especially if you already have the Extended edition. However, uptake of CS4 has been much lower than Adobe had hoped, largely due to the economic crisis. Last week Adobe announced they were laying off 600 employees. The credit crunch will affect everyone. Fewer copies of CS4 sold will of course will hit me as well through fewer sales of How to Cheat in Photoshop CS4. Tough times. |
Posted on 12/12/08 01:41:36 AM |
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Steve Mac
Grunge Genie Posts: 539 Reply |
Re: CS4 upgrade ripoff
I agree with you completely Steve. I think the upgrade would be worth it, just not sure which route to take. |
Posted on 30/12/08 10:23:06 PM |
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rob
* Posts: 24 Reply |
Re: CS4 upgrade ripoff
I spoke to a couple of guys who work in graphics and their comments went along the lines of "CS4 isn't worth upgrading to" - they seem to think that CS3 is easier to use and CS4 is "a bridge too far" (excuse the pun) |